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Complaint Details
Pending

Airtel

Posted byUPAMANYU MUKHERJEE 
Organization / Product Details
Organization Name
Airtel
Organization e-Mail 
Product/Service DescriptionMobile No.9816416185
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMob.No.9816053633 Name not given 
Complaint Details

New prepaid connection taken on 29/5/06, mob.no.9816416185, SIM no.8991031205010969475. Line activated after checking formalities on 5/6/06. On 12/6/06 line was closed without any intimation. On speaking to agent in Chamba (name not told, mob.no.9816053633) it was told that the formalities were not complete. Since then, I have sent my formalities to the agent in Chamba two more times but my line has not been activated till date. A lot of money is getting lapsed which was feeded through cash card. The agent is keeping his mobile switched off. Complaint has been made to 121 thru SMS but no action has been taken. I have telephoned the Regional Office at Shimla but there too nobody is inclined to communicate regarding the matter. I am an Engineer in NHPC and it is not possible for me to leave my site to go to Airtel Office at Shimla to speak in person. I am disgusted about the services provided by Airtel and want to move to Consumer Court for compensation against monetory losses and undue harassment. 

Solution of your complaintStrict action should be taken against Airtel Customer Services and agent with mobile no.9816053633 (refused to give name) and adequate compensation should be made against monetory losses (above Rs.500/-) and undue harassment. 
ActionI would be compelled to move to Consumer Court. 
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