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Whirlpool India

Posted byRochelle 
Organization / Product Details
Organization Name
Whirlpool India
Organization e-Mailjinxedgemini_99@yahoo.com 
Product/Service DescriptionWhirlppol Washing Machine Semi automatic. Extremely bad customer service. Telephone lines, website not working for the past 1 month.Ive been trying every single day but cannot get through.I called the Delhi office where the guy just hung up on me while I was talking. I have no way to get in touch with them to resolve my issue. Pls provide a telephone no that is in working condition.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeHave not been able to get in touch with them. 
Complaint Details

I am sorry to say that your company is not proving to be one of the best when it comes to customer service. I have been trying to get in touch with your company for the past 1 month but in vain. You guys need to update your phone systems and your details on the net and your site. It seems that you do not want customers to get in touch with you at all. I have been trying to get in touch with you every single day over the phone but it seems that your phone is forever unavailable 02256950695. (I assume you do not want to take service request calls). The funny thing is when I try at night it is available and a rather rude person informs me to call back the next day. At one point I even called up the Delhi office to complain about your lack of service when the guy rudely hung up on me whilst I was speaking. Is this how you portray customer service? As a customer am i entitled to this behavior?At the rate I keep trying to get in touch with you my warranty would have run out.  

Solution of your complaintGet their communication lines running so customers can get in touch with them. The website is down, the phone does not work and the Delhi corporate office needs some more customer friendly staff. 
ActionBring it to the attention of the media. 
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