Post Complaint home About Us Contact Faq
Disclaimer  
 
Post a Complaint
View Complaints
Success Stories
Testimonials
Terms and Conditions
View My Complaint
Your Feedback

This is a great site, Now angr

Congratulation to the mywoes t

more...
Complaint Details
Pending

Maruti Udyog Ltd

Posted byKingshuk Dey 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionMaruti 800 STD/ ACCIDENT REPAIR
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I have given my car for repair at dewars garage, Kolkata on 02.06.2006. The rear floor panel was badly damaged and needed replacement. The Authorised dealers garage did not have the spare in the stock and hence had requested Maruti regional office for the spare part.
Maruti RO forwarded the request for spare to maruti gurgaon factory only on 30.06.2006 ie after placing the spare request on back order twice ( after 2 weeks of receipt of request ).
I have been following up with the regional office at kolkata but without much sucess in even knowing the status of spare despatch.

Maruti claims to be the first ranked customer service provider in the country but the ground reality seemed to be far from what it claims. What i dont understand is why do they have a stockist at every region if they do not maintain a proper inventory of spares.

I fail to comprehend the reason for such a delay in supplying a spare part and would like a reply from customer service department on the reason for such delay.


 

Solution of your complaintShipping the required spare part. 
Action 
Home About Us Contact FAQ
Post a Complaint View Complaints Success Stories Testimonials Terms and Conditions View My Complaint
Cell phone reviews   Carpets