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Complaint Details

United Parcel Service

Posted byJimmy Bradley 
Organization / Product Details
Organization Name
United Parcel Service
Organization e-Mail 
Product/Service DescriptionUPS is providing poor delivery service, and is putting undo hardship on me.
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeunknown 
Complaint Details

Due to my job, I get alot of shipments through UPS. Where I used to live, UPS had no problem leaving the packages on my front porch, and never required a signature in order to leave the packages. March of 2006, I moved roughly 3 miles from where I was living, and now UPS requires a signature to leave a package at my new residence. The problem is, I am out in the field on my job. There is no way I can be here to sign for the packages. This results in multiple delivery attemps, and delays in myself receiving my packages. I have left notes on my front door authorizing the UPS driver to just leave the package on my front porch, yet he refuses to do so. What ends up happening is they will make 3 attempts to deliver the package, on the 3rd attempt they end up leaving the shipments at the complex office. By that time, the shipments are close to,if not more than a week late.
What blows my mind, is the fact that the packages dont contain anything expensive. All they contain is promotional stickers,posters, and other eye catching, and informational promotional stuff for a department in the stores of a retail chain. It would all be useless to anyone else but me. UPS acts like they are delivering gold or something.
The final straw happened on July 22, 2006. Thursday, July 21, 2006, I got home from work, and there was a notice on my door that UPS had attempted to deliver a package, and that they would try again the next day, so on July 22,2006 before I left for work, I put a note on my front door telling the UPS driver to go ahead and just leave the packages at the complex office. When I got back home shortly before 5PM, there were no packages on my porch, and I went and checked at the office, and there were no packages there. When I got back to my apartment, I took the note down off the front door. There stuck behind my note, was another UPS delivery attempt notice. The driver never bothered to read note on my door.
So now, I have to wait until sometimes next week to receive my packages, again. 

Solution of your complaintFor the UPS driver to leave the packages on my front porch like Ive asked them to. 
ActionIm about to the point of banning all UPS personel, including delivery drivers from my property. 
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