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Complaint Details

Professional Couriers

Posted byNagachandra 
Organization / Product Details
Organization Name
Professional Couriers
Organization e-Mail 
Product/Service DescriptionCourier Service
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeesarika. 
Complaint Details

I was sent a Courier from Kumata, Karnataka to Pune, Maharastra on 18th July 2006. Today is 24th July I have not recievd the letter.The local office line is continously busy. When I could contact theor Head office at Pune they acknowledge that they recievd the letter and forwarded that to Kothrud Branch. The gentle man in kothrud branch is talking vague. He not very clear when he is going to deliver the the letter. They claim to be a National level company but None of them is clear who are the higher authoriries so that I can complain.Their website only contains the name of chairman, director etc, but no contact details.The feed back form returns an error when you type in the complaint.They also claim to be an ISO9000 company.I want the people to be warned about these people. 

Solution of your complaintI want the directors of these company should understand how their Branches work. Specially like Karve Nagar branch, Pune. They should have atleast a mechanism have some feedback about howbad their service is. TThey should be ashamed to be calling themselves a Courier company if they take more than 6days to deliver a letter for a distance of 600Kms. 
ActionIt is mistake to deal with these people, I would warn all my contact about these people. It is waste of time to deal with people. 
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