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Complaint Details
Pending

AMERICAN HOME SHIELD

Posted byMrs Charles 
Organization / Product Details
Organization Name
AMERICAN HOME SHIELD
Organization e-Mail 
Product/Service DescriptionGE WASHING MACHINE
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeno one person, whoever answers the phone 
Complaint Details

American Home Shiels, sent ProTec tech to fix our wasing machine, its been 3 months and 10 visits and they still cannot find what is wrong with the washer. The very last time they came oout, they replaced the tub, saying the tub was cracked. After doing a small was, we noticed the entire floor flooded, and the carpet was so soaked, the water was dripping outside. We called American home shield the 11th time, they said they will send someone out ASAP, but in the meantime the carpet was soaked and smelling so bad, we had to put the machine outside to cut the carpet (wall to wall), turn it over and try to dry the floor under the carpet. When we called American Home Shield, they told us they could not work on the maching because it was placed outside, after 3 months of waiting, three months of paying our primiums these jokers said they would not be able to work on the machine. Can you say Law suit. 

Solution of your complaintFix the machine, its been three months, just to replace a tub. Please. 
ActionI have already spoken to my Pre-paid legal people. 
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