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Complaint Details
Pending

wickes furniture

Posted byBarbara Croom 
Organization / Product Details
Organization Name
wickes furniture
Organization e-Mailgeminibarb@sbcglobal.net 
Product/Service DescriptionBookcase
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating2(in a scale of 1 to 10)
Name of the Company Employeecustomerservice 
Complaint Details

when the bookcase was delivered the installers put the sliding doors in upside down,needless to say it was hard sliding the doors.Which resuled in the door being scratched and the roller being broke. A repairman came out and tried to repair it,but said he needed to order a new door. Thats been since June,06 and I still dont have the door. Ive e-mailed customer service and they ,theyre trying to contact the maker of the bookcase to see when if they have a door in stock.In the meantime Im stuck with a 800.00 dollar bookcase thats has a damaged door. I would appreciate any help you can give me in this matter. 

Solution of your complaintIm not sure. 
ActionI dont know what my recourse is. 
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