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Complaint Details
Pending

Saturn GM

Posted byAndre thompson 
Organization / Product Details
Organization Name
Saturn GM
Organization e-Mail 
Product/Service DescriptionSaturn Vue/ Poor Gas Mileage and dealer wants to charge me for vehicle exchange
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeSATURN OF CLARKSVILLE 
Complaint Details

DEALER SOLD ME A VEHICLE THAT GETS 16 MILES PER GALLON WHEN THE STICKER STATES 20 CITY/28 HWY. THEY HAVE AN EXCHANGE POLICY AND I FOLLOWED THE PROPER PROCEDURE FOR AN EXCHANGE, BUT THEY SAY THERE IS NOT A VEHICLE IN THE AREA AND HAVE TO GET A NEW 2007 MODEL BUT I WILL HAVE TO PAY MORE MONEY MONTHLY TO GET THE SAME VEHICLE .I FEEL WE ARE BEING PUNISHED TWICE FOR A MISTAKE MADE BY THE MANUFACTURER. THE PROBLEM WAS BROUGHT TO THE ATTENTION OF THE DEALERSHIP WELL WITHIN THE 30 DAYS AND 1500 MILE LIMIT.WHY SHOULD I HAVE TO PAY EXTRA FOR A PROBLEM I HAD NO CONTRLO OVER. 

Solution of your complaintI REALLY DO NOT KNOW. 
ActionMAKE IT KNOWN WHAT THE MAJORITY ALREADY KNOW , THAT CAR DEALERSHIPS ARE ONLY CONCERNED ABOUT THE CASH NOT THE CUSTOMER 
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