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Complaint Details

Wal-Mart Rosenberg

Posted byJoyce Tullos 
Organization / Product Details
Organization Name
Wal-Mart Rosenberg
Product/Service DescriptionProducts Unavailable
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeManager Customer Service 
Complaint Details

This store is famous for running out of a product and NEVER restocking! This is true for the cosmetics dept., craft dept., cleaning supplies that I shop for regularly. The cosmetics dept. is a disgrace! There are no products there. All brands of everything are empty. I have been trying to buy some Almay foundation for 2 months!! I spoke to the Mgr of customer servcie and her excuse was that they restock every night and because of such high volume, it is sold out every day. This is an out right lie. That is impossible. I have personally been there 3 days in a row looking for the Almay foundation and you could tell nothing had been restocked. Same for the craft dept. I cannot believe that they sell out of the same product EVERY day. How ridiculous.
I am definitely going to take my business elsewhere, instead of making a wasted trip to the ROSENBERG Wal-Mart. I have been to MANY other stores that are a lot nicer, cleaner, and well stocked!! 

Solution of your complaintMake sure someone is taking inventory of missing products more often and get them on order in a timely manner. 
ActionI will stop shopping there and pass the word to everyone else I know of. Of course, all my family and friends already feel the same as I do and many have already stopped shopping there. It is a shame, because this is the closest store to me. 
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