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Complaint Details

Standard Chartered Bank

Posted bySurender Singh 
Organization / Product Details
Organization Name
Standard Chartered Bank
Product/Service DescriptionCorporate Bank Account
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSurabhi 
Complaint Details

I hold a corporate bank acount with STD CHTD Bank since jan, 2006. In May, 2006 Rs. 500/- were debited from my account stating an ATM withdrawl on my mini statement. When I called to check on the same, phone banking asked me to fax a letter. I informed them that I cannot fax a letter as I dont have the resources, their manager promised me to send an Executive to collect the letter from me personally. It was repeated 4 times but no executive turned up. atlast I was forced to forget my 500/0 without any solution. On Aug 6th, 2006 at 10:00AM, I made a ATM transaction of Rs. 1400/- on UTI ATM. The first transaction said Transaction failed. The second transaction went through succesfully. In the evening, when I checked my mini statement, I saw two debits of Rs. 1400/- from my account. I called phone banking to enquire on the same and one of the representatives told me that I will have to wait for 11 days to get the charge reversed. And if that doesnt happen they will file a investigation for the same and it might take 30-90 days. This really made me frustrated as its my own money which I saved with the bank and I cant use it when I need it due to a technical issue with the banks. Now, I have lost Rs. 1900/- without any information when would that be reveresed. The phone banking agent promised me a call back by a manager but noone called me up. Its such a lousy Customer Service with such a reputed bank. Now, I fear saving my money with STD CHTD bank account any more. I was to use this money for some urgent work but now due to this issue I cant use my own money and I have to go for a big loss. I dont seem to have any other choice. Customer service dont even record anything when they speak with me. They were unable to find any prior communication with me. 

Solution of your complaintI just need my money reversed to my account as soon as possible. 
ActionThe Bank should defenetely be punished for such a customer service and lack of reliability because bank is an institution where a member has full trust before making any deposit/investment and if they have such a service, where would the customers go? 
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