I hold a corporate bank acount with STD CHTD Bank since jan, 2006. In May, 2006 Rs. 500/- were debited from my account stating an ATM withdrawl on my mini statement. When I called to check on the same, phone banking asked me to fax a letter. I informed them that I cannot fax a letter as I dont have the resources, their manager promised me to send an Executive to collect the letter from me personally. It was repeated 4 times but no executive turned up. atlast I was forced to forget my 500/0 without any solution. On Aug 6th, 2006 at 10:00AM, I made a ATM transaction of Rs. 1400/- on UTI ATM. The first transaction said Transaction failed. The second transaction went through succesfully. In the evening, when I checked my mini statement, I saw two debits of Rs. 1400/- from my account. I called phone banking to enquire on the same and one of the representatives told me that I will have to wait for 11 days to get the charge reversed. And if that doesnt happen they will file a investigation for the same and it might take 30-90 days. This really made me frustrated as its my own money which I saved with the bank and I cant use it when I need it due to a technical issue with the banks. Now, I have lost Rs. 1900/- without any information when would that be reveresed. The phone banking agent promised me a call back by a manager but noone called me up. Its such a lousy Customer Service with such a reputed bank. Now, I fear saving my money with STD CHTD bank account any more. I was to use this money for some urgent work but now due to this issue I cant use my own money and I have to go for a big loss. I dont seem to have any other choice. Customer service dont even record anything when they speak with me. They were unable to find any prior communication with me.