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Complaint Details

Sai Service Ltd

Posted byMrs Hima Manavalan 
Organization / Product Details
Organization Name
Sai Service Ltd
Organization e-Mail 
Product/Service DescriptionNo invoices and warranty card provided for services which were paid for despite repeated requests
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Nishad, Mr. Biju & Mrs. Aldrine 
Complaint Details

I has puechased a swift zxi car on 27/07/06 (Sai Service invoice # K06-01055 dated 27/07/06. Azure Grey swift zxi bearing chasis number 148339. I was offered free accessories worth rs. 7500/- for the purchase. Since my car is a full option one i asked the dealer if they would carry out Teflon coating for body paint protection and under body rust proofing (Rubberised coatting). The dealers representative confirmed that such services will be carried ot at a price of Rs. 3600/- and Rs 2000/- respectively and a three year warranty wil be provided for both the services. I have authorized the dealer to carryout the afoementioned services at their specified price and had asked them to provide me with the invoice and the warranty card for the same. Unfortunately even after 12 days i am yet to receive the invoice/warranty for the services i asked for. This gives me a strong feeling that either sai services would not have caried out the services i have asked for or would have done some inferior work just to cheat me. I cannot understand why they cannot give me an invoice aand warranty for some thing which i have paid for upon receipt of their confirmation on price and warranty unless their intention was to cheat me. 

Solution of your complaintUrgent refund of the the money i paid for both the above services along with compensation for carrying out wrong works on my new car without my permission. Or a proper confirmation that they have carried out the services which i had requested (Body paint protection by carrying out teflon coating (teflon is a registered trade mark of Dupont) and under body rubberised rust proofing. And both the srvices offered is warrantied for three years. 
ActionI am planning to proceed with immediate effect witht he cunsumer protection courts in kochi. I am sure that there will be load of customers who where cheated in the same manner by many car delears in kochi 
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