This is the second time I am complaning against Mr. Abneet Khurana. Today again I called up Airtel Customer Service and the person who picked my call was Mr. Abneet Khurana. The issue was that I was supposed to submit all my documents ( e.g . my ID proof , residence proof etc.) to keep myself connected. I have done it already . I have submitted all my documents to Amrit Telecom, E - 23, Shop No. - 5 , Dilshad Colony. Earlier I had called Airtel Customer Service and this address was provided to me by the Customer Service Executive where in I can submit all my documents. I have submitted the documents on the 7th of August . 2006. But this Mr. Abneet Khurana told me that I will have to submit my documents once again but he could not give me any solid reason why should I need to do the same again. I wanted to talk to a TL or may be somebody senior who could help me out . He simply said you cannot talk to a TL. also told that no TL or Manager can help you out. Only I can help you out. Tell me the purpose why do you want to talk to a TL ? and so on. Is Airtel Paying the TL just for coming to the office or they actually are there to help the customer out. And are we not supposed to talk to the TL ?