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Complaint Details
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ziamond.com

Posted byMitzi McCook 
Organization / Product Details
Organization Name
ziamond.com
Organization e-Mailwww.ziamond.com 
Product/Service Description2 ladies cubic zirconia diamond rings
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeziamond.com 
Complaint Details

ordered 2 ladies diamond CZ rings , they were poor quality, looked very cheap, but were non-return items since they were clearance. the cost of both rings was 449.00 I expected much better quality for the money I paid.

They would exchange the item within 12 hours of the request and it would cost me a whopping 35% restocking fee per item. What kind of help is that???

The customer service dept is rude and not helpful at all.

 

Solution of your complaintA full refund.  
ActionI will contact any regulating agency I can along with the Better Business Bureau, I will not pay for poor quality merchandise. They have an obligation to the consumer. 
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