|Posted by||Kapil Mitra |
|Organization / Product Details|
|Organization e-Mail|| |
|Product/Service Description||wagon R DL3CAG5320|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Usability |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||SUNIL MALHOTRA, MARKETTING TIMES, OKHLA, DELHI |
I have been complaining about the failure of turning on my vehicle at times. This has happened to me about 8-9 times. Then if it is being pulled/pushed and started it works for few days then again the same problem comes to me sudenly without any alarm.I have reported this to marketting times but they have found no problem. Today when the same problem has happenend at about 9:00 am I reported the same to marketting times also to Mr. Sunil Malhotra hest insisted to get a push and start it and bring to the centre but i insisted to send somebody so that problem can be pinpointed and solved as when i take it to the service centre they fail to understand my problem.Even after repeated phone calls throughout the entire days (approx 15 calls) i was assured that my problem would be attended. Nothing has happened so far and even my phone calls are not being attended in the evening.
I am not at all satisfied with the response.
There is an earlier complint pending regarding my right rear door which is not fixed properly and not at satisfactory in functional performance.
I am made to feel " I HAVE TAKEN A WRONG CHOICE IN BUYING A MARUTI PRODUCT OR ITS A PROBLEM OF YOUR DEALER"
iN ANY CASE YOU SHOULD SOLVE MY PROBLEM IMMEDIATELY . ALSO LET ME KNOW HOW SHOULD I COMMUTE TO MY WORK PLACE AND OTHER PLACES FOR MY DAY TO DAY LIVING.
|Solution of your complaint||Send somebody to Identify,acknowledge & rectify the problem without bothering me for long. |
|Action||I will ensure none of my relative/friend buys a maruti product & specially from marketting times.I will also go to consumer court or consult my lawer.But one thing is for sure until maruti /marketting times solve my problem i will not get the same repaired at my end . I will go to any extent ,if required, even to media. |