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Complaint Details
Pending

NOKIA

Posted byRAVI SINHA 
Organization / Product Details
Organization Name
NOKIA
Organization e-Mail 
Product/Service DescriptionNOKIA 6600 MEI NO 356640008889241
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMR. VERGHESE ( Propritor of service center) 
Complaint Details

I have a Nokia 6600 Mobile purchased in Nov - 05 and after just 5 months it has started giving problem (hang), then I visited to local Nokia service center and they have returned it after 2 days by saying that the problem hasbeen shorted out. but I found that the problem was same as it was then I again given it to same service center (BINILS, 142- KAMANI CENTER BISTUPUR , JAMSHEDPUR, JHARKHAND) on 15th July-06.
I was really disappointed with their response and behaviour of the propritor (Mr Verghese) of service center when he said that it will take minimum one month because they dont have the required equipment to repair the same so they have to send it to Kolkata and more over it is the very regular problem in this model.
Sir, my complain is that the service center have to have the required arrangments to serve their customer , theirefore I kindly request you to look in to this matter resolcve the issue as soon as possible.

Rgds
Ravi Sinha
 

Solution of your complaintRepalcement of the defective parts / Cell phone 
ActionWould Flash in local media about the product and negetive attitude towards the customer service. 
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