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Complaint Details

Tata Motors Ltd

Posted byRakesh Vaid 
Organization / Product Details
Organization Name
Tata Motors Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionTATA INDICA ZETA CAR
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Tyagi 
Complaint Details

I had bought this car in Mar 06 from srinathji motors , sahibabad. Ist i have to buy the higher module because the color i was asking was not available in the lower module. 2nd my experience while servicing was pathetic. I had ask them that front suspension is creation voice while i use the break. This was not done. My car was not properly washed. The delivery of car was delayed by almost 1.30 hour, the dash board was dirty and they refuse to clean by saying that this is 1st service and dash board cleaning dose not come under it. In 2nd service i again ask them to see that voice in suspension and also ask them to see the height of the car as it was touching the speed breakers. One more problem that i ask them was that my front glass was cracked from bottom right corner, for which i told them it was break in front of me without hitting any thing, i find that the raison must be that i had my AC on from the front blower and the glass might have not been able to co-up with the cold and hot temp. Non of my problem was checked or taken care off. While paying my bill i find that they had charge me for 5.5 Ltr. of engine oil, When i ask them is the car need 5.5 Ltr., they said there bill is right. Then i check the manual which says that this car need 4 Ltr of Oil. When i shown that to them they says this might be the mistake at store room side. Then the rectified my bill and return my money. This was not all that i have to face, the girl sitting on the cash counter ask us(one more customer) to bring the change from outside as she says that she dose not have any change in har cash box. 

Solution of your complaintThey have to resolve these issue. 
Actioni can go upto any extend for my rights. 
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