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Complaint Details
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Philips mobile

Posted byALOK LALORIA 
Organization / Product Details
Organization Name
Philips mobile
Organization e-Mailccsd.customer.support@philips.com / k.l.saini@philips.com/chetan.joshi@philips.com 
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr. K. L. Saini Branch manager42. Industrial Area Phase Ii, 
Complaint Details

I have purchased a mobile set Philips fisio 820 (Distributed by
firstmobile india (P) Ltd From mobile world sector 22B chandigarh on Date
8/04/03

Mobile set was not worked, Philips co. replaced my mobile on 20/11/03 by philips
fisio 826

This mobile set also stop working in sept 04

I submitted my mobile at firstmobile india service center which placed at
manimagra chandigarh on oct04.

Service center not repaired my mobile and sent back to me They told me that this
mobile not repairable if you force its repairable cost will very high around
Rs.2000 and it will be paid by you because your mobile set warranty is
expired(They calculated warranty from the purchase date 8/4/03 of first mobile
set fisio 820 one year)

I leaved my hopes.

One day in may 2006 i registered my opinion regarding philips mobile and write
my experience in net

I received a call from Philips representative to submit mobile in ELECTROMOBILE philips
service center date 3/5/2006 which placed sco 97 ground floor,sector 44 B chandigarh

I submitted my mobile on 4/5/2006

I received my repaired mobile after paying Rs. 730/- on 28/6/06

Mobile set again not worked i once again submit this mobile on philips service
center on 29/6/06

this time I received my mobile at the end of july 06

mobile again not worked and submitted to Philips service center on 11/8/06

After two time repairing mobile set could not worked upto 10 days.I received a
call from philips representative on 14/8/06 to pay more money for repairing
this mobile

Why should i pay .i already spent 7000/-at purchase and 730/- on repair, even
both mobile set could not give good service upto one year.



History

Mobile model fisio 820 & 826

Purchase date 8/04/03

Dealer name Mobile World

serial_number : 350053699803859 of fisio 826

350053698295520 of fisio 820

 

Solution of your complaintMY MOBILE SHOULD BE REPAIR WITH AT LEST 6 MONTH WARRENTY AT FREE OF CHARGE OR IT SHOULD REPLACE 
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