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Complaint Details
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Bharti Airtel Ltd

Posted byPranav Rungta 
Organization / Product Details
Organization Name
Bharti Airtel Ltd
Organization e-Mailrecovery_mah@bharti.com 
Product/Service DescriptionPostpaid connection billing
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employeenot know, pune recovery office 
Complaint Details

I had changed my prepaid to postpaid some time back. my number was 9860434777.

I recieved a bill from them with the following mistakes.

1) charged for calling my own number from my own phone (as in they are saying i have dialed my own number and i have been charged for it)

2) double billing. eg on July 12th 14:45 i made a call to 646 for 50 mins. and then according to the bill on July 12th at 14:46 i made another call to 646 for 30 mins. How is this possible. According to the customer service people, i put the first call on hold and dialled the number again. Ridiculous.

3) Secondly i have over 20 instances of calls to 646 for exactly 1 second for which i have been charged. How can a person make a call for 1 sec ?

Then the agent who came to my house said he will get it clarified and now they send me a demand notice. Please tell me what steps i can take to counter this. 

Solution of your complaintClarification from airtel. help on what i can do 
Actiontake up with higher authorities, or with necessary legal advice if notice is posted to me. 
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