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Complaint Details

p.a.shanavaz, pallath (h), kalamassery, 683104, kerala

Posted byp.a. shanavaz 
Organization / Product Details
Organization Name
p.a.shanavaz, pallath (h), kalamassery, 683104, kerala
Product/Service Descriptionhutch prepaid mobile
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee hutch vice-president, ernakulam 
Complaint Details

on 17-08-06, hutch disconnected the service to/ from my mobile. on enquiring at customer service 111, i was informed of some software problem and assured me of activation in 24 hrs. but even after 48 hrs it was not restored. on 19th evening i was told that the deactivation was due to non-submission of my address proof. address proof of aconnection more than a year old!!. (it was submitted at the time of taking connection more than a year back)if they had no address proof why were they providing service to me for more than a year.when i approached their office in person, an application form for a new connection was given to me to fill in,a new photograph and a new copy of election id was collected from me. after that, connection was restored. i saw many customers of hutch running after them for the same case.the previous day even police had to attend the angry customers at hutch office in marine drive aashis building.what is the purpose of collecting id proof again for an existing connection? what is the justice in deactivating a mobile connection for 3 days for want of id proof when there is sufficient balance amount in my account and talk time till 30th aug? if the need of election of id was the real reason for deactivation, why had they misleaded me of software problem for the 1st 2 days? on asking these questions, the hutch vice president was keeping mum!!!!! any hutch customers in kerala of similar case please contact me at 98465 41212. 

Solution of your complainti am waiting for the reply to my 5 page registered letter addressed to the head, customer service, hutch, ernakulam.  
Actionto move to any extend like trai, consumer court etc. 
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