Inverter World,F-6,Shop No.-1,Dilshad Colony,Delhi-95(Near Mrignaini Banquet),22353772,55271365
|Posted by||C.L.Kaul / Rajesh Kaul |
|Organization / Product Details|
|Inverter World,F-6,Shop No.-1,Dilshad Colony,Delhi-95(Near Mrignaini Banquet),22353772,55271365|
|Organization e-Mail|| |
|Product/Service Description||Inverter Battery / EXIDE, 12.0 v & 150 AH, 396 , Serial No-38594|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||Mr. Vijay |
On 28.08.06 our Inverter Battery blasted with a big bang all of a sudden. Immediately we contacted the Exide Dealer on phone & informed him of the incident. After some constant following,Mr. Vijay came & checked the Battery. He told us that it was nothing new & a similar incident had occured some time back with their another customer & they had replaced the Battery. He immediately left our house saying that he would come again in the evening with a standby battery till a permenant countermeasure is found. But he did not turn.On enquiring on phone ,he said that they were not responsible for such incidents & cannot do anything. On asking that he had promised to give the service(which he was bound to,as it was not our fault) as the battery was under warranty,he replied that we go & ask the company for replacement .Further On asking that he was our point of contact , he said that he did not mind even if we approached the consumer court for it.
|Solution of your complaint||Since the battery is under warranty & since the blast took place(which is no fault of ours) the battery should be replaced/ repaired at no extra cost. |
|Action||Would be surprised if a leading battery company like EXIDE least bothers for its customers.
Secodly we had a narrow escape while the blast took place.The blast noise still echoing in my wifes ears. We will be left with no option but to approach the consumer court. |