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EXIDE INDUSTRIES LTD.,Exide House,3E/1,Jhandewalan Extn.,Link Road,New Delhi-110055

Posted byC.L.Kaul / Rajesh Kaul 
Organization / Product Details
Organization Name
EXIDE INDUSTRIES LTD.,Exide House,3E/1,Jhandewalan Extn.,Link Road,New Delhi-110055
Organization e-Mail 
Product/Service DescriptionExide Heavy Duty Battery / EXIDE, 150 Ah/12.0 v/25 plates, Invoice No.-396 ,Serial No.-39594
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeNone 
Complaint Details

On 28.08.06 our Inverter Battery blasted with a big bang all of a sudden.Immediately we contacted the EXIDE Dealer on phone & informed him of the incident. After some constant following the service person of dealer namely,Mr.Vijay came & checked the status of Battery. He told us that it was nothing new & a similar incident had occured some time back with their another customer & they had replaced the Battery. He immediately left our house saying that he would come again in the evening with a standy by battery till a permenant countermeasure is found.But he did not turn. On enquiring on phone,he said that they were not responsible for such incidents & cannot do anything.On asking that he had promised to give the service (which he was bound to,as it was not our fault) as the battery was under warranty,he replied that we go & ask the company for replacement. Further,on asking that since we had purchased the battery from them & so they were our point of contact,he said that he did not mind even if we go to the consumer court for justice. 

Solution of your complaintSince the battery is under warranty & since the blast took place(which is no fault of ours) the battery should be replaced / repaired at no extra cost. 
ActionWould be really surprised if a leading battery company like EXIDE least bothers for its customers. Secondly we had a narrow escape while the blast took place. The noise generated by the blast is still echoing in my wifes ears. We will be left with no option but to approach the Consumer court for justice.  
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