I work for an MNC bank in a senior position. I had taken a Reliance fixed line phone in September 2005. There was an intial refundable deposit of Rs. 2000/- (paid on September 6, 2005). Due to lot of service issues, I surrendered my phone on April 8, 2006. I got a confirmation on the surrender letter that the phone was retured in proper condiiton. Also I was informed that the refund will be processed in 45 days.
I also received the final bill dated 21-April-2006, where further Rs. 236/- was due to me.
I contacted Reliance in July 3rd week and have not yet received the refund. One representative called me in the last week of July and informed that as against Reliance paying back Rs. 2236/- to me there are dues of Rs. 500+ payable my me.
This is really surprising. I had cleared all dues till April 8 (date of surrender). The bill received after April 8th ie. April 22 (covering period upto April 20 - also shows money due to me. When I asked the representative about the details, he refused to give any details and instead asked me to go to the nearest Reliance Web World to get the details.