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Complaint Details
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Sansui

Posted byHansraj Sharma 
Organization / Product Details
Organization Name
Sansui
Organization e-Mail 
Product/Service DescriptionSV2905 29 inch color TV
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeRajeev at Bhubaneswar  
Complaint Details

I purchased a TV SV2905 model sansui 29 inch in 2001. It went out of order in 2006. I called up Sansui to repair it in their service center at Bhubaneswar. Mr Rajeev said that the kit inside the TV had been opened earlier and that he will not repair it. On my insistence he said however that he would get the parts which were burnt out , like the EST, one transistor, and 2 capacitors. He has been saying this since June 2006. He has said that requisitions for the parts have been sent to Mumbai, Singapore, etc. But he has now given up. He says that the TV is a use and throw gadget and cannot be repaired.

My question is.. Can i be helped ? I wanted a repair. And i wanted to prove that all TVs are repairable. I am ready tpay the cost because the set no longer is covered in warranty.
Hansraj Sharma
B-49, Rail Vihar, CSPuR,
Bhubaneswar - 751023, ORISSA, INDIA. 

Solution of your complaintProcure the EST, the capacitors, the transistor which were burnt out, and replace them.  
ActionI will go seeking justice as to why service is being denied to me.  
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