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Complaint Details
Pending

Gennie

Posted byDon Morrow 
Organization / Product Details
Organization Name
Gennie
Organization e-Mail 
Product/Service DescriptionGenie Excellerator Model 995ISD
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating5(in a scale of 1 to 10)
Name of the Company EmployeeTechnical Support  
Complaint Details

My Genie Excellerator Intellicode garage door opener remote controls would not operate the door unless it was within 8-10 feet from the door opener receiver. The Genie company support said the I had some kind of interference causing this problem. Their solution was just keep turning things off in my home until the problem is fixed. Needless to say this did not help. I searched the internet and found a reference to a problem with the garage door openers operating in the 390 MHZ range. The 390 mhz door opener receivers are having a problem with interefence from some of the new Homeland Security Mobile radio systems that have been put in service since the 9/11 Trade Center disaster. The solution is purchase a conversion kit from Genie that converts the door opener receiver to 360 mhz. The kit is Genie Universal Radio Control GIRU360-3B. This kit is $50.00 with shipping and handling. This kit fixed my door opener receiver problem. Check this link >:http://www.homelandstupidity.us/2005/12/03/garage-door-openers-go-crazy-over-new-military-radio-system/ 

Solution of your complaintPublish the fact that this 390 mhz problem is not just near military installations and airports , but can be in any area of the country. Post a message on the Genie company web site. 
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