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apex alarm system

Posted bywendy sorenson 
Organization / Product Details
Organization Name
apex alarm system
Organization e-Mail 
Product/Service Descriptionapex alarm system
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeejohn  
Complaint Details

i noticed that in my checking account that there was a second payment taken out of my checking. i talked to one customer service person and she said that they would have to call the other company and see why the second payment was taken out. she said she was not able to contact the other company.the 2nd cust service rep was not very helpful and he was being very rude asked 5 times for a manager and then after asking the 6th time i became angery and the customer service rep hung up on me.the third call the customer service rep said she would get a manager . when she came back she said that there were no managers that were on staff and that she would send an e-mail to the manager. the next day i called and asked for a manager again i was put on hold for a long time and when i asked the customer rep why he was not getting the manager he said that the lady i spoke to the night before was a manager. i again asked for a manager john came on and said that my contract and checking information had been sold to sai.i want to cancel this service but inorder to do this they have let me know that it will cause me 1000.00 and they refuse to take my checking information off the account.and at no time was i ever told that i would be charged the 1000.00 if i did not keep the system.i asked about why i was not told ans the manager said we cant tell everything about the system when we install the system. 

Solution of your complaintfor them to stop the double payments let me stop my service and not charge the 1000.00 for disconnect.... 
Actioni will continue to put there company name and not give a good consumer report about the company to anyone and everyone that will listen to me this is the start of it by complaining on the internet were million of unsuspected customers may be worned of there unfairness and scam that they are running 
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