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HCL Infosystems LTD

Posted byArobindra saikia 
Organization / Product Details
Organization Name
HCL Infosystems LTD
Organization e-Mailwww.hcl.in 
Product/Service DescriptionPIV Laptop, 40270122/SS Dt. 30.11.05
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSiddharth 
Complaint Details

I purchased a PIV laptop from HCL infosystems LTd on 30.11.2005. During warranty period I faced problem in the power supply. laptop is not power on while switch on. I contacted HCL customer support engineer and they have come to my home though too late and taken the Laptop from me. laptop was returned to me without attending the real problem. So again I faced the same problem and again I contacted service Engineer again. the service engineer came to my home and checked it. But he could not solve the problem. So he taken the system from me and sent to Kolkata for repair. But after One Month and five days is over they have not returned it to me. If I asked them they always used to say that it will be delivered to you by this week. This time they have told me that it will be delivered on 14-09-06.  

Solution of your complaintI think they should replace my laptop with a new one. 
ActionIf the problem is not solved within this week I intends to sue a case in consumer court. 
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