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Complaint Details
Pending

Reliance Broadband

Posted byUmakanth Hariharan 
Organization / Product Details
Organization Name
Reliance Broadband
Organization e-Mailxxx@xxx.com 
Product/Service Descriptionunlimited 150 kbps broadband
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

the connection lasts exactly for 6 hours. I have even timed it and know exactly when the connection will go off. and it always does. if i ask the customer service, they tell me that my computer is idle. Absolutely rubbish! Because am working on the internet exactly when the connection will go away.

so i have to re-log in, and then i know this will be on for the next 6 EXACT hours.

I have never heard of any ISP anywhere in the world cutting off a live on-going connection. It is very irritating.

and of course, they will have beautiful stories to tell me that my computer was idle. when i ask for and pay for an unlimited connection, then i expect just that - not to be cut off half way through I am doing.
 

Solution of your complaintto ensure continious connection, till i log off. 
Actioni dont think as an individual, i can take to do anything when the ISP is someone as big as the ADAG group, for not listening to customer complaints or suggestions, now could i? 
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