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ANEETA KADAM

Posted byANEETA KADAM 
Organization / Product Details
Organization Name
ANEETA KADAM
Organization e-Mailaneetas@rediffmail.com 
Product/Service DescriptionRELIANCE CORDLESS TELEPHONE
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeVISHAL MEHTA - 9322215959 
Complaint Details

At the time of booking on 04th September,2006 I have told I want a specific Telephone No. Mr. Mehta told me that he will provide the same within a short period of time and I had asked for Black colour instrument. For this I have submitted all the relevant documents to him, but till date he has not reverted back to me and each and every time I am following with him personally and over the telephone. Today i.e. on 20th Sept.2006 I went to him, and he handed over me the White colour instrument saying shortage of black colour. When I asked for the Bill/Receipt of Rs.1800/- which I had already paid on 04th Sept.2006, he told me that he will delivered at my residence. And also I have asked specific Tel. No. which he had confirmed at the date of booking but today he handed over me white colour instrument with a different No. i.e. 32906008 whereas I asked for 32907374. He told me that the No. which he has provided will change within the time of 15 minutes / 1 & 1/2 hrs. then he says it will be done by Co.i.e. Reliance and not from his side. At time of booking he also promise me that under scheme he will provide TRAVELLERS BAG. The instrument is lying with him and I do want to use the other No. Why he has given FALSE PROMISES? WHY HE DOES NOT KNOW THE COMPANY s POLICY? WHAT KIND OF SERVICES CO. IS GIVING? IT IS ALMOST 16 DAYS OVER & THIS POOR RESPONSE I GOT FROM RELLIANCE CO.

 

Solution of your complaintIMMEDIATE NECESSARY ACTION. 
ActionTHIS IS THE COMPETITIVE MARKET. I WILL GO TO THE OTHER SERVICE PROVIDER. 
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