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Complaint Details


Posted byFabio da Silva Dutra 
Organization / Product Details
Organization Name
Product/Service DescriptionLicense of yesDVD for DVD Recorder
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeJanelle Yap 
Complaint Details

Iím from Brazil, and Iím having a problem with a company known as YesVideo.
Months ago, I bought the Philips DVDR 615 that it is a DVD recorder. This equipment has a shareware software called YesDVD which permits to create menus on the DVDs.
So, I decided to buy it. And I paid U$ 39.90 on by it. No problem.
However, my recorder has broken, and the Philips gave me another one. Same model. Unfortunately, the previous registration code of YesDVD doesnít work in my new recorder.
I sent an email to YesVideo asking for help.

The answer was:

ďHello Fabio,
Thank you for contacting YesVideo.
I am sorry to inform you but there is nothing we can help you with the activation code only works for the particular machine that you received the code from. Also, on our website it states there are no refunds.
If you received a new machine you will need to pay again.
I hope I answered all you questions if you have anymore please contact us at or call us at 1-877-817-5375 we are open from 6am - 7pm pacific standard time Monday - Friday.
Janelle Yap
Customer Service Representative
YesVideo, INC

So I think I got the license for use the software in any recorder, you agree, donít you?
I paid so much for it. The DVDR 615 costs about U$ 200.00. The yesDVD cost 1/5 of the value of the recorder. I think it was so expensive.
I would like to receive a registration code for my new recorder. I donít expect to pay again. Please Think about it. Help me.

Solution of your complaintI want the yesDVD working in my new recorder. 
ActionI`m from Brazil. I dont know what I can do. 
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